Shipping policy
Sealu Shipping Policy
Processing Time Orders are typically processed within [1–3] business days of purchase (excluding weekends and holidays). During high-volume periods (sales, holidays), processing may take slightly longer — we'll notify you of any significant delays.
Shipping Times & Rates
| Destination | Estimated Delivery | Cost |
|---|---|---|
| [Domestic — e.g., United States] | [5–10] business days | [Free / $X.XX] |
| [International] | [10–20] business days | [Calculated at checkout] |
Delivery times are estimates and not guaranteed, as they can be affected by customs, weather, or carrier delays.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow [24–48] hours for tracking information to update.
Customs, Duties, and Taxes (International Orders) International customers may be responsible for customs duties, import taxes, or fees imposed by their country. These charges are the responsibility of the customer and are not included in our shipping costs or product prices.
Lost or Missing Packages If your tracking shows "delivered" but you haven't received your package, please check with neighbors and your local carrier office first. If the issue isn't resolved, contact us at sealu@gmail.com within [14] days and we'll help investigate.
Incorrect Shipping Information Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we'll do our best to help redirect the package if possible.
Contact Us Questions about your shipment? Email us at sealu@gmail.com.